Shipping policy
Last Updated: 8 June 2026
This Shipping Policy explains how orders placed on https://bestkarts.com/ are processed, packed, shipped, and delivered. BestKarts.Com is the brand and online store name operated by Webofia, GSTIN 33BGMPB9686G2Z1.
By placing an order on our website, you agree to the terms of this Shipping Policy. Throughout this policy, “we”, “us”, and “our” refer to Webofia operating under the brand BestKarts.Com. “You”, “your”, and “customer” refer to the person placing an order or using our website.
Business Details
The registered business name is Webofia. The brand and online store name is BestKarts.Com. The GSTIN is 33BGMPB9686G2Z1. The website is https://bestkarts.com/. Customer support can be contacted by email at support@bestkarts.com or by phone and WhatsApp at +91 96296 76300.
Our office address is:
BestKarts.Com
121 Eachavari,
Namakkal - 637002,
Tamil Nadu, India
1. Shipping Coverage
We currently ship products within India to serviceable PIN codes. Shipping availability depends on courier serviceability, product availability, delivery location, order details, and operational conditions.
If your delivery location is not serviceable by our courier partners, we may contact you to cancel the order, request an alternate delivery address, or provide another suitable solution where possible.
2. Order Processing Time
Orders are usually processed within 1 to 3 business days after successful order confirmation and payment confirmation. Business days are Monday to Saturday, excluding Sundays, public holidays, courier holidays, and unavoidable operational delays.
Processing may take longer during festivals, sale periods, high-demand periods, stock verification, payment verification, weather disruptions, courier delays, or other unexpected situations.
3. Order Confirmation
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or website notification, depending on the contact details provided by you.
Please make sure your name, email address, phone number, shipping address, and PIN code are accurate at the time of placing the order. Incorrect or incomplete details may result in delayed dispatch, failed delivery, return-to-origin shipment, cancellation, or additional charges.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order. Shipping charges may depend on delivery location, product weight, product size, order value, courier partner charges, Cash on Delivery availability, and promotional offers.
Taxes, discounts, shipping charges, and the final payable amount will be shown at checkout before order confirmation.
5. Estimated Delivery Time
Estimated delivery after dispatch is usually 2 to 5 business days for Tamil Nadu and nearby locations, 3 to 7 business days for metro cities and major towns, and 5 to 10 business days for other locations in India. Remote, difficult-to-service, or restricted areas may take longer.
These timelines are estimates only and are not guaranteed. Actual delivery time may vary depending on courier partner performance, delivery location, weather conditions, holidays, operational delays, customer availability, address accuracy, and circumstances beyond our control.
6. Dispatch and Tracking
Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp, or order notification. Tracking details may include the courier partner name, tracking number, tracking link, and available delivery updates.
Tracking information may take 24 to 48 hours to update after dispatch. If tracking does not update immediately, please check again later.
7. Delivery Address
Customers are responsible for providing a complete, correct, and serviceable delivery address. The address should include the full name, house number or building name, street, area, landmark where required, city, district, state, PIN code, active mobile number, and email address.
We are not responsible for delivery delays, failed delivery, return-to-origin shipments, non-delivery, or losses caused by incorrect address, incomplete address, outdated address, wrong PIN code, unreachable phone number, customer unavailability, or customer refusal.
If you notice an address mistake after placing an order, please contact us immediately. Address changes may be considered only before the order is packed or dispatched. After dispatch, address changes may not be possible and will depend on courier partner rules.
8. Delivery Attempts
Courier partners usually make delivery attempts according to their internal process. Please ensure that your phone number is reachable, someone is available to receive the package, and you respond to courier calls or messages.
If delivery fails due to customer unavailability, incorrect address, incomplete address, refusal to accept delivery, inability to contact the customer, or location access issues, the shipment may be returned to us.
9. Failed Delivery and Return to Origin
If your order is returned to us due to failed delivery, incorrect address, incomplete address, customer unavailability, refusal to accept delivery, unreachable phone number, or courier service limitations, we may contact you for further instructions.
Depending on the case, we may reship the order after collecting additional shipping charges, cancel the order and process an eligible refund after deducting applicable shipping charges, return charges, Cash on Delivery charges, handling charges, or other costs, or hold the order for a limited period while waiting for your response.
If we are unable to contact you within a reasonable time, the order may be cancelled as per our internal process.
10. Delayed Delivery
While we try our best to ensure timely delivery, delivery delays may occur due to reasons beyond our control. Delivery may be delayed because of courier delays, weather conditions, public holidays, festival rush, strikes, lockdowns, restrictions, emergencies, natural disasters, remote area limitations, incorrect address, incomplete address, customer unavailability, payment verification, stock verification, operational issues, or other unforeseen circumstances.
Webofia operating under the brand BestKarts.Com will make reasonable efforts to assist you with delayed shipment concerns, but we are not responsible for delays caused by courier partners or circumstances beyond our reasonable control.
11. Damaged, Opened, or Tampered Package
If the package looks damaged, opened, torn, crushed, wet, or tampered with at the time of delivery, please do not accept the package if it appears unsafe or severely damaged.
If you accept the package and later find that the product is damaged, missing, defective, or wrong, please contact us within 48 hours of delivery. You should share your order number, photos of the outer package, photos of the shipping label, photos of the product, and an unboxing video if available.
We will review the issue and assist you according to our Return, Refund & Exchange Policy.
12. Product Packaging
We take reasonable care to pack products safely before shipping. However, after dispatch, shipments are handled by courier partners, and minor outer packaging marks, dents, dust, or handling signs may occur during transit.
If the product inside is safe, complete, and undamaged, minor outer packaging wear may not be treated as product damage.
13. Shipment Marked Delivered but Not Received
If the tracking status shows “Delivered” but you have not received the package, please contact us within 48 hours of the delivery update. We may coordinate with the courier partner and request proof of delivery or a delivery investigation.
Resolution will depend on courier investigation, delivery records, address accuracy, customer confirmation, and delivery partner response. Late complaints may be difficult to investigate with the courier partner.
14. Cash on Delivery Orders
Cash on Delivery availability, if offered, will be shown at checkout. Cash on Delivery may not be available for all products, order values, or delivery locations.
For Cash on Delivery orders, please keep the payable amount ready at the time of delivery. Cash on Delivery orders may be cancelled if the customer is unreachable, the address is incomplete or incorrect, the customer refuses delivery, previous Cash on Delivery orders were refused or not accepted, courier serviceability is unavailable, or the order appears suspicious or fraudulent.
Repeated refusal of Cash on Delivery orders may result in restriction of Cash on Delivery service for future orders.
15. Prepaid Orders
For prepaid orders, dispatch begins after successful payment confirmation. If payment is deducted but the order is not confirmed, please contact us with payment details so we can check and assist you.
Refunds for failed, cancelled, or eligible returned prepaid orders will be handled according to our Return, Refund & Exchange Policy and payment gateway timelines.
16. Split Shipments
In some cases, an order containing multiple products may be shipped in separate packages due to product availability, packaging requirements, courier restrictions, stock location, or operational reasons.
If your order is shipped in multiple packages, you may receive separate tracking details. Delivery dates for each package may be different.
17. Bulk Orders
For bulk orders or special delivery requirements, please contact us before placing your order. Bulk orders may require additional confirmation, payment verification, processing time, separate packing arrangements, and special shipping charges.
18. International Shipping
We currently do not offer regular international shipping by default. If you require international shipping, please contact us before placing an order.
International shipping, if accepted, may involve additional shipping charges, customs duties, import taxes, local charges, documentation requirements, and longer delivery timelines. All international duties, taxes, customs charges, import clearance charges, and local delivery charges will be the customer’s responsibility.
19. Delivery Refusal
If a customer refuses delivery without a valid reason, the shipment may be returned to us. In such cases, applicable shipping charges, return charges, Cash on Delivery charges, handling charges, or other costs may be deducted from any eligible refund.
Repeated delivery refusal may result in cancellation of future orders or restriction of Cash on Delivery service.
20. Change of Delivery Address
If you want to change your delivery address after placing an order, please contact us immediately at support@bestkarts.com or +91 96296 76300.
Address change requests can be considered only before the order is packed or dispatched. After dispatch, address changes may not be possible and will depend on courier partner rules.
21. Contact Us for Shipping Support
For shipping, tracking, delivery, courier, or dispatch-related support, please contact us during support hours.
Registered Business Name: Webofia
Brand/Store Name: BestKarts.Com
GSTIN: 33BGMPB9686G2Z1
Website: https://bestkarts.com/
Support Email: support@bestkarts.com
Support Phone/WhatsApp: +91 96296 76300
Support Hours: 10:00 AM to 6:00 PM IST, Monday to Saturday
BestKarts.Com
121 Eachavari,
Namakkal - 637002,
Tamil Nadu, India